In a situation where a client is being yelled at in group therapy, what should the social worker do?

In situations where a client is verbally aggressive or disruptive during group therapy, it is essential for the social worker to maintain a safe and supportive environment for all participants. By reminding the group of the established rules of conduct, the social worker reinforces the boundaries that ensure respectful communication. This not only addresses the immediate issue but also reinforces the norms of the group that everyone is expected to adhere to.

Redirecting the discussion back to the group allows for a collective processing of feelings, which can be beneficial for the therapeutic environment. It encourages participants to engage in self-reflection and discuss how the outburst affects the group dynamics, thereby promoting accountability and constructive dialogue among members.

This approach helps to de-escalate the situation without directly confronting the aggressive behavior, which could further inflame tensions. It also models appropriate conflict resolution and communication skills for the entire group, fostering an atmosphere conducive to healing and support. This method aligns with the principles of social work, which emphasize creating a safe space for clients to express themselves while maintaining the integrity of the therapeutic process.